Friday, October 28, 2011


So about a month ago I encountered an issue where iTunes could no longer connect to the iTunes Store.    Then I found that I could no longer sync my iPad or iPhone with iTunes. 

My initial searching for a fix said to uninstall and reinstall iTunes and all related components.  I went through this process with no fix.

Apple released the most recent update for iTunes, iPhone and iPad so I thought upgrading might fix the problem.  So I update iTunes and still had the same issues and now I found a process called AppleMobileDeviceHelper.exe *32 was consuming 50% CPU.

I mentioned this to one of my coworkers and found that he was also having a similar issue.   He sent me some links for a fix that worked for him and I just finished going through this process and it has also worked for me.  These instructions are for Windows 7.

The first thing you will want to do is create a restore point in the event that you need to recover.  You can find instructions for how to do this in Windows 7 by following this link:

Then try:
Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run as Administrator

then type in:

netsh winsock reset

hit enter, restart PC, open iTunes. Hopefully fixed.

This worked for me and I can now access the iTunes store as well as syncing my other apple devices.

Thanks Tony!  Appreciate the help with getting this fixed.

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